Noticeboard

A children's guide to Coronavirus - please click on the below link for access to the booklet


A CHILDREN'S GUIDE TO CORONAVIRUS



CORONAVIRUS


In line with NHS guidelines Biddlestone Health Group is now operating a telephone triage appointment system.


When you ring a receptionist will take your details and ask you breif reason about why you need to speak to a doctor, they will then arrange for the doctor to phone you back to discuss your symptoms and the best course of action.


Please note the doctor will try twice to make contact.



If you need to order your prescription you do this on our 24hour automated telephone line.  Please call 0191 2650785

Patient Rights

RESPECT AND DIGNITY


We seek to ensure respect and consideration of all individuals needs when designing and delivering services and maintain patient dignity at all times. We aim to ensure that no individual is discriminated against or disadvantaged in anyway and that all individuals are treated with respect.


 


COMMITMENT TO QUALITY OF CARE


We aspire to achieve the highest standards of excellence and professionalism in the provision of high quality care we require feedback from patients to identify areas requiring improvement in order to achieve this.


 


COMPASSION


We believe compassionate care ties closely with respect and dignity in that individual patients, carers and relatives must be treated with sensitivity and kindness. This extends beyond providing clinical care and includes alleviating pain, distress and helping people understand that they are valued and that their concerns matter.



 
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