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A children's guide to Coronavirus - please click on the below link for access to the booklet


A CHILDREN'S GUIDE TO CORONAVIRUS



CORONAVIRUS


In line with NHS guidelines Biddlestone Health Group is now operating a telephone triage appointment system.


When you ring a receptionist will take your details and ask you breif reason about why you need to speak to a doctor, they will then arrange for the doctor to phone you back to discuss your symptoms and the best course of action.


Please note the doctor will try twice to make contact.



If you need to order your prescription you do this on our 24hour automated telephone line.  Please call 0191 2650785

Practice Policies

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Please use the link below for more information

Privacy Policy

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager.

No information will be released without the patient consent unless we are legally obliged to do so.

Please use the link below to access more information.

Request Forms and Leaflet for Accessing Records

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Download our Complaints Leaflet

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Information Governance Policy

DATA PROTECTION ACT.pdf

Information Governance patient leaflet 


Expectations

We will:-

  • Treat everything you say to us as confidential.
  • Always have a caring attitude to all your problems.
  • Work with you to resolve your problems in an appropriate way.
  • Refer  you to  specialist services if necessary.
  • Enable you to see a doctor within 2 working days.
  • See emergencies  the same day.
  • Provide excellent quality care during surgery hours.
  • Let you access your records should you wish. 

In return we would like to:-

  • Take some responsibility for your own health and fitness.
  • Inform us if you are unable to keep your appointment.
  • Be party to a joint effort to try and resolve your problems.
  • Inform us as to how we could improve our services to you.
  • Treat the staff with respect and be polite in all your
    dealings with them. 


 



 
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