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A children's guide to Coronavirus - please click on the below link for access to the booklet


A CHILDREN'S GUIDE TO CORONAVIRUS



CORONAVIRUS


In line with NHS guidelines Biddlestone Health Group is now operating a telephone triage appointment system.


When you ring a receptionist will take your details and ask you breif reason about why you need to speak to a doctor, they will then arrange for the doctor to phone you back to discuss your symptoms and the best course of action.


Please note the doctor will try twice to make contact.



If you need to order your prescription you do this on our 24hour automated telephone line.  Please call 0191 2650785

Appointments

doc baby

We have an appointment system for both doctor and nurses. You may see any doctor or nurse, however we prefer you to keep to the same one for continuing treatment. 

 

There is a full appointment system with the following options available to you:

  1. Routine appointments with a doctor usually available within a few days
  2. Appointments for long-term or on-going conditions can be booked up to eight weeks in advance subject to availability.
  3. Same day appointments for conditions that can’t wait.
  4. Urgent appointments - these will be dealt with the same day by adding them onto a surgery and patients may have to wait. Please let the receptionist know if the problem is urgent and is a result of:-
    • fever especially in a child
    • sudden or severe increasing pain anywhere
    • sudden or distressing breathlessness
    • altered consciousness (feeling drowsy or confused)
    • severe diarrhoea and vomiting
    • severe abdominal pain
    • unusual headache
  5. Bookable telephone consultations

Routine appoinments are for 10 minutes.

If you think you will need more than 10 minutes please inform the receptionist.

Please note if you are more than 10 minutes late you may be seen at the end of the surgery, or not at all.

Please remember that one appointment is for one patient even if it is to discuss another patient. One appointment is for one problem. If you have more than one problem please make a double appointment.

Online Services

You can sign up to book appointments online. To register bring photo ID  and address vrification to the practice and sign up at reception.

Text Message Reminders

You may also find it helpful to register for our text messaging service. You will receive reminders for appointments the day before and we may also text you about other health related matters from time to time.

Cancellations

Please let us know as soon as possible if you cannot attend an appointment in order for us to give the slot to someone else.

 calendar Click Here to book/cancel your appointment online


Speaking to your Doctor by telephone

 The doctors will reply to telephone calls normally between and 2.00pm to 3.00pm.

Routine enquiries by telephone

For routine matters, may we suggest that you ring between 3.00pm and 5.00pm when the lines may be quieter.


 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website