PATIENT SURVEY FEBRUARY 2012
Between December and February we asked patients to complete a questionnaire to help us improve the way we provide care and services.
They were able to do this using the internet or completing paper forms that were available in the surgery.
There were 16 questions about the practice and 5 about the patient completing the form
Our objective was to obtain feedback from a cross section of the practice population which was as representative as possible with regard to ethnicity, age, sex, employment and ailments .
The survey was promoted within the practice via posters, a single line display unit and receptionists asking patients.
3569 text messages were also sent to those patients where we have a mobile number listed inviting them to participate in the survey.
We currently have a list size of 8914 and processed 370 responses to the survey.
The results (Survey Results February 2012) will be discussed by our Patient Participation Group which consists of 8 patients, 1 GP partner, 1 receptionist and me, Peter the Practice Manager.
Detailed in the table below is a comparison of profiles between the patient registered with Biddlestone healt and that of the Patient Group
| BHG List | Patient Participation Group |
Age Range | | |
Under 15 | 15.33% | 0% |
16 to 44 | 50.11% | 49% |
45 to 64 | 21.96% | 21% |
65 to 74 | 5.58% | 30% |
75 and over | 7.02% | 0% |
| | |
Male/Female | | |
Male | 51% | 33% |
Female | 49% | 67% |
| | |
Ethnicity | | |
White | 83% | 87% |
Black/Black British | 1% | 0% |
Asian/Asian British | 14.% | 13% |
Mixed | 1.5% | 0% |
Chinese | 0.5% | 0% |
Other | 0% | 0% |
| | |
Thankyou to those patients who completed the questionnaire and if you have any comments you would like to make please use this link to send an e-mail or complete the form available at reception.
Peter Bainbridge
Practice Manager
March 2012