Patient Participation Group

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CORONAVIRUS

In line with NHS guidelines Biddlestone Health Group is now operating a telephone triage appointment system.

When you ring a receptionist will take your details and ask you breif reason about why you need to speak to a doctor, they will then arrange for the doctor to phone you back to discuss your symptoms and the best course of action.

Please note the doctor will try twice to make contact.

If you need to order your prescription you do this on our 24hour automated telephone line. Please call 0191 2650785

PATIENT GROUP

Terms of Reference

Patient Survey February 2012

Patient Survey 2013

A Patient Participation Group is a group of patients interested in health and healthcare issues, who want to get involved with and support the running of their local GP Practice. Most Patient Participation Groups also include members of practice staff, and meet at regular intervals to decide ways and means of making a positive contribution to the services and facilities offered by the practice to its patients.

Patient involvement in health is currently a high priority in the NHS. With the transition to GP commissioning this will become more and more important to patients and practices. Patient Participation Groups based around surgeries can be a good way to establish a positive line of communication with patients

For more information http://www.napp.org.uk

IF YOU WOULD LIKE TO JOIN THE GROUP PLEASE E-MAIL

biddlestone.a86010@nhs.net

PATIENT GROUP TERMS OF REFERENCE

What is the patient development group?
It is a group of patients who volunteer to get involved in discussions about services currently provided by the surgery and in the development of new services.

We want to ensure that the people who use our services are able to have their say. Your opinion matters to us, the people who use the services are the best people to tell us what works and what improvements we could make.

The group will meet at regular intervals to decide how we can make a positive contribution to the services and facilities offered by the practice to the patients

Membership

Is open to all patients registered with Biddlestone Health Group, along with a GP a member of staff and the Practice Manager

Aims of the Patient Participation Group
The Patient Participation Group is invaluable in acting as a main interface between patients and the practice, working proactively to improve services.

Our aim is to:-

form a link between patients and Biddlestone Health Group with a view to making a useful contribution to the improvement of existing services and help the practice to develop new services to meet identified patient needs

Improve communications between practice and patients, to promote a clearer understanding from both sides.

Feedback to the practice suggestions for improvement to the services provided to the patients, to the organisation and to the building and surrounds.

Give input to and help around developing and improving areas such as health education promotion, patient recalls etc to make the messages promoted in posters, leaflets, letters and such be as effective as possible.
Encourage self-help and self-management of illnesses

To involve patients from a wider population

Meetings

Meetings will be held at such times as determined by the group and will normally be held in the practice or via e-mail.

Recording

Minutes will be recorded by the Practice Manager at every meeting and these will be published on Biddlestone Health Group and NHS Choices website and displayed on notice boards in the waiting area

The Group will:-

respect and accept other members contributions even if they conflict with their own

treat each other as equals
assume matters discussed in the room to be confidential unless otherwise stated
be patient
be supportive of all members to make a contribution to discussions
listen to all opinions and discussions which will be constructive and objective
recognised and value all points of views

PATIENT SURVEY FEBRUARY 2012

Between December and February we asked patients to complete a questionnaire to help us improve the way we provide care and services.

They were able to do this using the internet or completing paper forms that were available in the surgery.

There were 16 questions about the practice and 5 about the patient completing the form

Our objective was to obtain feedback from a cross section of the practice population which was as representative as possible with regard to ethnicity, age, sex, employment and ailments .

The survey was promoted within the practice via posters, a single line display unit and receptionists asking patients.

3569 text messages were also sent to those patients where we have a mobile number listed inviting them to participate in the survey.

We currently have a list size of 8914 and processed 370 responses to the survey.

The results (Survey Results February 2012) will be discussed by our Patient Participation Group which consists of 8 patients, 1 GP partner, 1 receptionist and me, Peter the Practice Manager.

Detailed in the table below is a comparison of profiles between the patient registered with Biddlestone healt and that of the Patient Group

	BHG List	Patient Participation Group
Age Range
Under 15	15.33%	0%
16 to 44	50.11%	49%
45 to 64	21.96%	21%
65 to 74	5.58%	30%
75 and over	7.02%	0%

Male/Female
Male	51%	33%
Female	49%	67%

Ethnicity
White	83%	87%
Black/Black British	1%	0%
Asian/Asian British	14.%	13%
Mixed	1.5%	0%
Chinese	0.5%	0%
Other	0%	0%

Thankyou to those patients who completed the questionnaire and if you have any comments you would like to make please use this link to send an e-mail or complete the form available at reception.

Peter Bainbridge

Practice Manager

March 2012

PLease use the link below to access the results of the 2013 survey.

PATIENT SUVEY RESULTS 2013

If you have any comments plesase e-mail biddlestone.a86010@nhs.net

Contact Us

Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use this form for complaints - these should always be directed to the Practice Manager

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