Noticeboard

A children's guide to Coronavirus - please click on the below link for access to the booklet


A CHILDREN'S GUIDE TO CORONAVIRUS



CORONAVIRUS


In line with NHS guidelines Biddlestone Health Group is now operating a telephone triage appointment system.


When you ring a receptionist will take your details and ask you breif reason about why you need to speak to a doctor, they will then arrange for the doctor to phone you back to discuss your symptoms and the best course of action.


Please note the doctor will try twice to make contact.



If you need to order your prescription you do this on our 24hour automated telephone line.  Please call 0191 2650785

Test ResultsWhen you attend for a test of any kind you will be told how long you should expect to wait for the results. Please bear this in mind and only call the Surgery once sufficient time has elapsed. If your test has been carried out at a Clinic or Hospital please call the Clinic or Hospital for the result, as we cannot action tests which have been requested by other Clinicians outwith the practice.

Our Reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the Doctor.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

Specimens

All specimens must be provided in a suitable container and marked clearly with name, date of birth, date provided and reason for the specimen.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website