Complaints policy

Template – do not publish yet

This page must be completed and approved for the individual practice. Replace every instruction below with accurate practice-specific information before publishing it or adding it to a menu.

Information to complete

This form is temporarily unavailable

Please contact the practice by telephone or use its approved online service.

  • How to make a complaint
  • Practice complaints contact details
  • Expected acknowledgement and response times
  • Support and advocacy options
  • How to escalate a complaint if it is not resolved

Review record

Owner: [ADD RESPONSIBLE PERSON OR ROLE]

Approved: [ADD APPROVAL DATE]

Next review: [ADD REVIEW DATE]

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