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Community Pharmacist Consultation Service (CPCS)

The Community Pharmacist Consultation Service (CPCS) integrates Community Pharmacists into primary care.

This means for patients that same-day appointments with Community Pharmacists are available for a range of minor ailments or urgent supplies of regular medication.

The service gives patients quicker access to Pharmacists and their expert knowledge and alleviates pressure on GP practices at the same time.

How it works

Reception and Administration teams know which conditions, queries and ailments can be dealt with by Community Pharmacists and can direct referrals on patients’ behalf.

This is an example of Care Navigation, where non-clinical staff can signpost or refer patients to the most appropriate services when patients are happy to share the details of their need or problem.