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Check your Symptoms using NHS 111 online or in the NHS App

If you need urgent medical help but you’re not sure where to go, use NHS 111 to get assessed and directed to the right place for you. Call, go online or use the NHS App.

From the homepage, tap on the Services icon at the bottom of the screen. From here, you can:

  • Open the NHS App and make sure you are logged in
  • Scroll to NHS information and support
  • Select Check your symptoms using 111 online
  • Check or change your details and tap Next
  • Read the message about access to your healthcare record and select I understand
  • Read the message, and if you want to continue, select Start now
  • Carefully read the prompts about when you might need emergency care. If you are ok to carry on, select I have none of these
  • Continue through and answer all questions as best you can.
  • You may be directed to different services or options

There are other ways to contact 111 if you have hearing loss or require a BSL interpreter. If you need help in another language that is not BSL, you can call 111 and ask for an interpreter.

To use Text relay, call 18001 111 using the Relay UK app or a textphone. This is available 24 hours a day. To use the NHS 111 BSL interpreter service or find out more visit 111.nhs.uk/Help/OtherWays Find out more about NHS 111 at nhs.uk/111

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