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The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

From 1/11/23 we will be letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App,  SystmOnline and The Airmid App you will now be able to see all future notes and health records. Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1/11/2023. For most people, access will be automatic, and you won’t need to do anything. For a few patients we may need to talk to you before your full records access is given, to make sure that having access is of benefit to you. If you have the NHS App or applied for access through the NHS website but still can’t see your records after 1/11/2023 and would like access, then please contact the surgery.

Your doctor (GP) may talk to you to discuss test results or letters before you are able to see some of your information on the app or website. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you.

If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to our reception staff.